Contact Us

Last updated: 1 September 2026

The barbeques galore support team can help with product questions, ordering, delivery, returns and general use of this online store. For the fastest review, choose one contact method and include the information relevant to your request.

Customer service

Email: service@barbequesgaloreservice.com

Telephone: +61 421 338 328

Messages are reviewed during Australian business hours, excluding public holidays. Response times can vary with enquiry volume. Please do not send passwords, complete payment-card numbers or other unnecessary sensitive information.

Order enquiries

Include your order number, the name and email used at checkout, and a concise description of the question. For delivery concerns, also include the delivery postcode and any tracking reference. If an item is damaged, faulty or incorrect, attach clear photographs of the item, packaging and delivery label where practical.

Product and pre-purchase questions

For questions about barbecues, outdoor furniture and wood heaters, send the exact product title or page link and the option you are considering. Product dimensions, materials, colours, compatibility and care details should first be checked on the product page. We can clarify information shown by the store but cannot guarantee suitability for a purpose that has not been confirmed.

Returns and refunds

Please read the Returns & Refunds policy before sending anything back. A return request should include the order number, item and reason. Wait for return instructions; the correspondence address used by customer service is not automatically a returns address.

Privacy and account requests

For a privacy or account-data request, state the nature of the request and the email connected with the relevant account or order. We may request reasonable information to verify identity before disclosing or changing personal information.

Useful links

  • Shipping Policy for delivery availability and tracking guidance
  • Returns & Refunds for eligibility and the return process
  • Privacy Policy for information-handling details
  • Terms of Service for store and order terms